Privacy Policy & Terms of Service

1. Introduction, Acceptance & Modification of Terms

Welcome to ConcertOnly (the "Platform"). By accessing, browsing, or using this Platform in any manner, you ("User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy (collectively, the "Terms").

1.0 Harasoft as Technical Service Provider (Critical Provision)

IMPORTANT: Harasoft (宏傑資訊) provides ONLY technical services including but not limited to: website development, hosting, server maintenance, technical support, and system administration. Harasoft is NOT the platform operator, content owner, or business entity. Harasoft has NO control over, and accepts NO responsibility for:

• Platform content, user-generated content, or information accuracy
• Business operations, policies, or decision-making
• Revenue generation, profit distribution, or financial matters
• Legal compliance, regulatory obligations, or licensing
• User disputes, claims, or legal actions
• Data privacy practices (beyond technical implementation as instructed)
• Any actions or omissions of the platform operator

By using this Platform, you acknowledge and agree that Harasoft shall be held COMPLETELY HARMLESS and EXEMPT from any and all liabilities, claims, damages, losses, costs, or legal actions arising from or related to the Platform, regardless of cause or theory of liability, whether the Platform generates profit or loss.

1.1 Binding Agreement

These Terms constitute a legally binding agreement between you and the Company. If you do not agree to any part of these Terms, you must immediately cease all use of the Platform.

1.2 Right to Modify

We reserve the right to modify, amend, update, or replace these Terms at any time without prior notice. Modified Terms will be effective immediately upon posting. Your continued use of the Platform after such modifications constitutes your acceptance of the modified Terms.

1.3 Age Requirement

You must be at least 18 years old to use this Platform. By using the Platform, you represent and warrant that you are at least 18 years of age.

2. Comprehensive Data Collection & Usage Rights

2.1 Types of Data Collected

We collect extensive data to provide, improve, and personalize our services. This includes but is not limited to:

• Personal Information: Name, email address, phone number, date of birth, gender, profile photos, login credentials, and any other information you provide during registration or profile updates.
• Behavioral Data: Pages visited, search queries, click patterns, time spent on pages, scroll depth, mouse movements, keyboard interactions, and navigation paths.
• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, UUID), installed fonts, plugins, and hardware specifications.
• Location Data: IP address, GPS coordinates (if permitted), Wi-Fi access points, cell tower information, and inferred location based on IP geolocation.
• Communication Data: Messages, comments, reviews, feedback, and any content you post or share on the Platform.
• Social Media Data: If you connect your social media accounts, we collect profile information, friend lists, and activity data from those platforms.
• Financial Information: Payment method details, transaction history, billing address (if applicable).
• Technical Data: Cookies, web beacons, log files, server logs, error reports, crash data, and performance metrics.

2.2 How We Use Your Data

By using the Platform, you grant us broad rights to use your data for various purposes, including:

• Providing, maintaining, improving, and personalizing the Platform and its services
• Conducting data analytics, statistical analysis, market research, and business intelligence
• Developing, testing, and improving algorithms, recommendation systems, and user interfaces
• Training, developing, and improving Artificial Intelligence (AI) and Machine Learning (ML) models
• Sending service notifications, promotional materials, newsletters, and marketing communications
• Preventing fraud, abuse, spam, and illegal activities
• Enforcing these Terms and protecting our rights and interests
• Complying with legal obligations and responding to law enforcement requests
• Creating aggregated, anonymized, or de-identified datasets for research and commercial purposes
• Any other legitimate business purposes as determined by the Company

2.3 AI Training Rights (Critical Provision)

By using this Platform, you explicitly consent and grant the Company the right to use all data collected (including anonymized and de-identified data) to train, develop, improve, and commercialize our proprietary Artificial Intelligence (AI) models, Machine Learning (ML) algorithms, and related technologies.

This includes but is not limited to: natural language processing models, recommendation engines, image recognition systems, predictive analytics tools, and any future AI/ML technologies we develop.

2.4 Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in these Terms, plus any additional period required by law or for legitimate business purposes. Even after account deletion, we may retain certain data indefinitely for legal, regulatory, or business reasons.

3. Strict Prohibition of Unauthorized Data Access & Third-Party AI Training

This is a core protective provision. Violations will be prosecuted to the fullest extent of the law.

3.1 Prohibited Activities

Without explicit written authorization from the Company, the following activities are strictly prohibited:

• Automated Access: Using robots, bots, spiders, crawlers, scrapers, or any automated tools or scripts to access, copy, monitor, or extract content from the Platform.
• Third-Party AI Training: Using any content, data, structure, design, or information from the Platform to train, develop, improve, or test any third-party Artificial Intelligence (AI) models, Machine Learning (ML) algorithms, Large Language Models (LLMs), image generation models, or any other AI/ML technologies not owned or controlled by the Company.
• Data Harvesting: Systematically collecting, aggregating, or compiling data from the Platform for commercial or non-commercial purposes.
• Circumvention: Bypassing, disabling, or otherwise circumventing any security measures, rate limiting, robots.txt directives, or technical protection measures implemented by the Platform.
• Reverse Engineering: Reverse engineering, decompiling, disassembling, or attempting to derive the source code or underlying algorithms of the Platform.
• Deep Linking: Deep linking, framing, or mirroring the Platform without authorization.

3.2 Enforcement & Legal Action

Upon discovery of any prohibited activity, the Company will:

• Immediately block the offending IP address or user account
• Terminate all services to the violating party
• Pursue legal action, including civil and criminal prosecution
• Seek damages including but not limited to: actual damages, consequential damages, lost profits, attorney fees, bandwidth costs, data valuation losses, and statutory damages where applicable
• Report the violation to relevant law enforcement and regulatory authorities

3.3 Indemnification for Violations

If you violate this provision, you agree to indemnify and hold harmless the Company, its affiliates, and its service providers from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to such violation.

4. User Content: Comprehensive License Grant

4.1 Ownership of Platform Content

All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, design elements, trade names, trademarks, and the overall "look and feel" of the Platform, are owned by the Company or licensed to us and are protected by intellectual property laws.

4.2 User-Generated Content License

When you submit, post, upload, or otherwise make available any content on the Platform (including but not limited to event information, comments, reviews, images, videos, text, or any other materials), you grant the Company a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, transferable, sublicensable license to:

• Use, reproduce, distribute, prepare derivative works of, display, and perform the content
• Publicly display, publicly perform, and make the content available to the public
• Modify, adapt, edit, translate, and create derivative works from the content
• Incorporate the content into other works, databases, or compilations
• Use the content for marketing, promotional, and commercial purposes
• Use the content to train, develop, and improve AI/ML models and algorithms
• License, sell, or otherwise commercialize the content or derivative works
• Store, cache, and archive the content indefinitely

This license survives termination of your account and continues even after you delete the content from the Platform.

4.3 Content Representations & Warranties

By submitting content, you represent and warrant that:

• You own or have all necessary rights, licenses, and permissions to grant the above license
• The content does not infringe any intellectual property rights, privacy rights, or other rights of any third party
• The content is accurate, not misleading, and complies with all applicable laws
• The content does not contain malware, viruses, or any harmful code

4.4 Content Moderation

We reserve the right, but have no obligation, to monitor, review, edit, or remove any user content at any time for any reason, without notice. We do not endorse or guarantee the accuracy of user-generated content.

5. Data Sharing, Disclosure & Third-Party Services

5.1 Service Providers & Business Partners

We may share your data with third-party service providers, contractors, agents, and business partners who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Content delivery networks (CDNs)
• Data analytics and business intelligence platforms
• Payment processors and financial institutions
• Email and communication service providers
• Marketing and advertising partners
• Customer support and CRM platforms
• Security and fraud prevention services

5.2 Legal & Regulatory Disclosure

We may disclose your data to law enforcement, government authorities, regulatory bodies, or other third parties when:

• Required by law, regulation, legal process, or governmental request
• Necessary to enforce these Terms or investigate violations
• Necessary to protect the rights, property, or safety of the Company, users, or the public
• In connection with detecting, preventing, or addressing fraud, security, or technical issues

5.3 Business Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or other business transaction, your data may be transferred, sold, or assigned to the acquiring or successor entity. You acknowledge and consent to such transfers.

5.4 Public Information

Any content you post publicly on the Platform may be viewed, copied, or used by anyone. We are not responsible for how others use publicly available information.

5.5 Third-Party Links & Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, terms of service, or content of third-party websites. You access third-party services at your own risk.

6. Cookies, Tracking Technologies & Targeted Advertising

6.1 Use of Cookies & Similar Technologies

We use cookies, web beacons, pixels, local storage, session storage, and other tracking technologies to:

• Recognize your device and maintain your session
• Remember your preferences and settings
• Analyze user behavior and Platform performance
• Deliver personalized content and targeted advertising
• Measure the effectiveness of marketing campaigns
• Detect and prevent fraud and security threats

6.2 Third-Party Cookies & Analytics

We use third-party analytics services (such as Google Analytics, Facebook Pixel, etc.) that may set their own cookies to track user behavior across websites. These third parties may use your data for their own purposes, including targeted advertising.

6.3 Managing Cookies

You can manage cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

7. Comprehensive Limitation of Liability & Disclaimers

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY TO YOU.

7.1 Platform Provided "AS IS"

THE PLATFORM AND ALL CONTENT, SERVICES, AND FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR ACCURACY.

7.2 Information Accuracy

ConcertOnly is an information aggregation and sharing platform. We are NOT the event organizer. We do not guarantee, represent, or warrant that:

• Event information (dates, times, locations, prices, availability) is accurate, complete, or current
• Events will occur as described or at all
• The Platform will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Platform is free from viruses, malware, or other harmful components

Always verify event details with the official event organizer before making plans or purchasing tickets.

7.3 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO:

• Use or inability to use the Platform
• Reliance on any information, content, or services provided by the Platform
• Errors, omissions, or inaccuracies in Platform content
• Unauthorized access to or alteration of your data
• Data loss, corruption, or security breaches
• Third-party actions or content
• Ticket purchases, travel costs, or other expenses incurred based on Platform information
• Event cancellations, changes, or disputes
• Any other matter relating to the Platform

7.4 Limitation of Total Liability

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

7.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, government actions, pandemics, network failures, power outages, or cyberattacks.

7.6 Complete Exemption of Harasoft from All Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HARASOFT (宏傑資訊) SHALL BE COMPLETELY EXEMPT AND HELD HARMLESS FROM ANY AND ALL LIABILITY, RESPONSIBILITY, CLAIMS, DAMAGES, LOSSES, COSTS, EXPENSES, OR LEGAL ACTIONS ARISING FROM OR RELATED TO:

• The Platform's existence, operation, content, or use
• Any business operations, decisions, or practices of the platform operator
• Data collection, processing, storage, or breaches (except for gross negligence in technical implementation)
• User content, disputes, or violations
• Intellectual property infringement claims
• Revenue generation, profit distribution, or financial matters
• Regulatory compliance failures or legal violations by the platform operator
• Any actions or omissions of the platform operator or users
• Force majeure events, cyberattacks, or system failures
• Any other matter related to the Platform, regardless of whether Harasoft had knowledge or should have had knowledge of the possibility of such liability

Harasoft's role is strictly limited to providing technical services as instructed by the platform operator. Harasoft does not control, endorse, verify, or take responsibility for any aspect of platform operations beyond technical implementation. Users agree to indemnify Harasoft from any claims and to pursue all claims exclusively against the platform operator.

7.7 Separation of Platform Operator and Technical Service Provider

Users acknowledge that there is a clear distinction between:

• Platform Operator: The entity responsible for all business operations, content, policies, and decision-making
• Harasoft (Technical Service Provider): A third-party vendor providing only technical services under contract, with no involvement in operations or management

All claims, disputes, or legal actions must be directed exclusively to the platform operator, not Harasoft.

8. User Obligations, Prohibited Conduct & Account Termination

8.1 User Responsibilities

You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account credentials
• Accept full responsibility for all activities under your account
• Immediately notify us of any unauthorized use of your account
• Comply with all applicable laws and regulations
• Respect the intellectual property rights of others

8.2 Prohibited Conduct

You shall NOT:

• Post false, misleading, defamatory, obscene, or illegal content
• Harass, threaten, or harm other users
• Impersonate any person or entity
• Upload viruses, malware, or harmful code
• Interfere with the proper functioning of the Platform
• Attempt to gain unauthorized access to the Platform or other users' accounts
• Use the Platform for spam, phishing, or commercial solicitation
• Violate any intellectual property rights
• Engage in any illegal activities

8.3 Account Termination

We reserve the right to suspend, disable, or terminate your account, and remove your content, at any time for any reason, with or without notice, including if:

• You violate these Terms
• You engage in prohibited conduct
• Your account is inactive for an extended period
• We determine, in our sole discretion, that your use poses a risk to the Platform or other users

Termination does not relieve you of obligations incurred prior to termination, and certain provisions of these Terms survive termination.

9. Data Security, Breach Notification & Your Rights

9.1 Security Measures

We implement industry-standard security measures to protect your data, including encryption, firewalls, access controls, and regular security audits. However, no system is completely secure.

9.2 No Guarantee of Security

WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR DATA. Internet transmission is inherently insecure. We are not responsible for security breaches caused by third parties, user error, or circumstances beyond our control.

9.3 Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify affected users within a reasonable timeframe as required by applicable law. However, we are not liable for any damages resulting from such breaches.

9.4 Your Rights (Jurisdiction-Specific)

Depending on your location, you may have certain rights regarding your personal data, such as:

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion of your data (subject to legal and business requirements)
• Right to object to certain data processing activities
• Right to data portability

To exercise these rights, contact us using the information provided below. We will respond within the timeframe required by applicable law.

10. Intellectual Property Rights & DMCA Policy

10.1 Platform IP Rights

All intellectual property rights in and to the Platform (including software, design, trademarks, logos, content) are owned by or licensed to the Company. You may not use, copy, modify, or distribute any Platform content without our written permission.

10.2 Trademark Policy

"ConcertOnly" and related logos are trademarks of the Company. Unauthorized use is prohibited.

10.3 DMCA Copyright Infringement Policy

If you believe your copyrighted work has been infringed on the Platform, please send a DMCA notice to our designated agent with the following information:

• Identification of the copyrighted work
• Identification of the infringing material and its location on the Platform
• Your contact information
• A statement of good faith belief that the use is unauthorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

We will investigate and take appropriate action, which may include removing the content and terminating repeat infringers' accounts.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Platform Operator, its affiliates, officers, directors, employees, agents, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or conduct on the Platform

This indemnification obligation survives termination of these Terms and your use of the Platform.

11.1 Special Indemnification for Harasoft

You SPECIFICALLY and SEPARATELY agree to indemnify, defend, and hold completely harmless Harasoft (宏傑資訊), its officers, directors, employees, contractors, and agents from ANY AND ALL claims, demands, actions, liabilities, losses, damages, costs, and expenses (including but not limited to attorneys' fees, court costs, and settlement amounts) arising from or related to:

• Your use or misuse of the Platform
• Any content you submit or access on the Platform
• Any business operations or decisions of the platform operator
• Any disputes between you and the platform operator
• Any regulatory violations, data breaches, or legal violations by the platform operator
• Any revenue, profit, or financial matters related to the Platform
• Any third-party claims against Harasoft arising from Platform operations

You acknowledge that Harasoft is merely a technical service provider and agree to pursue any and all claims exclusively against the platform operator. You waive any right to sue or make claims against Harasoft related to Platform operations.

🛡️ SPECIAL PROVISION: Complete Immunity of Harasoft (宏傑資訊)

THIS IS A CRITICAL PROVISION THAT MUST BE READ AND UNDERSTOOD BY ALL USERS.

A. Role Definition

Harasoft (宏傑資訊) is EXCLUSIVELY a third-party technical service provider contracted to provide:

• Website development and programming
• Server hosting and infrastructure management
• Technical maintenance and support
• System administration tasks as directed by the platform operator

Harasoft does NOT:

• Operate, manage, or control the Platform
• Make business decisions or policy determinations
• Control, create, edit, or endorse platform content
• Participate in revenue generation or profit distribution
• Have any ownership interest in the Platform or its operations
• Bear any responsibility for legal compliance beyond technical implementation as instructed

B. Complete Exemption from Liability

Regardless of the legal theory, claim type, or amount of damages, Harasoft SHALL BE COMPLETELY EXEMPT from any liability related to:

• Operations: All platform operations, policies, and management decisions
• Content: User-generated content, platform content, accuracy, or legality
• Financial: Revenue, profits, losses, taxation, or financial obligations
• Legal Compliance: Regulatory violations, licensing requirements, or legal obligations (beyond technical implementation)
• Data Issues: Privacy violations, data breaches, or misuse (except gross negligence in technical security implementation)
• User Disputes: Any disputes between users or between users and the platform operator
• IP Claims: Intellectual property infringement claims related to platform content
• Damages: Any direct, indirect, incidental, consequential, punitive, or exemplary damages

C. Profit-Independent Immunity

Harasoft's complete immunity applies REGARDLESS OF:

• Whether the Platform generates profit or incurs losses
• The amount of revenue or profit generated by the Platform
• Whether the platform operator profits from the Platform
• Any financial success or failure of the Platform
• Any changes in Platform ownership or operations

Users expressly waive any right to claim that Harasoft should bear responsibility due to Platform profitability or any other financial consideration.

D. Exclusive Liability of Platform Operator

ALL liability, responsibility, and legal obligations rest EXCLUSIVELY with the platform operator. Users agree that:

• The platform operator is solely responsible for all Platform operations
• Any claims must be pursued exclusively against the platform operator
• Harasoft cannot be joined as a defendant or party in any litigation related to Platform operations
• Any attempt to hold Harasoft liable shall be dismissed with prejudice

E. Severability of Harasoft Immunity

Even if any other provision of these Terms is found invalid or unenforceable, the provisions protecting Harasoft from liability shall remain in full force and effect. This immunity is severable and independent from all other terms.

F. Acknowledgment & Waiver

BY USING THIS PLATFORM, YOU EXPRESSLY ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT:

• Harasoft is only a technical service provider with no operational control
• All Platform-related liability rests with the platform operator
• You waive any and all rights to make claims against Harasoft
• You will indemnify Harasoft from any third-party claims
• This waiver is knowing, voluntary, and made with full understanding of its consequences

12. Governing Law, Jurisdiction & Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan), without regard to its conflict of law principles.

12.2 Jurisdiction

Any disputes arising from or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the Taipei District Court in Taiwan, and you consent to personal jurisdiction in such courts.

12.3 Waiver of Class Actions

To the extent permitted by law, you waive any right to participate in class action lawsuits or class-wide arbitration against the Company.

12.4 Language Interpretation

In case of any conflict or discrepancy between the English and Chinese versions of these Terms, the Chinese version shall prevail.

13. Modifications, Severability & Entire Agreement

13.1 Modification of Terms

We reserve the right to modify these Terms at any time. We will post updated Terms on this page with a new "Effective Date." Your continued use after modifications constitutes acceptance.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

13.4 Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements.

13.5 Assignment

You may not assign or transfer these Terms without our consent. We may assign these Terms to any affiliate or successor entity.

14. Data Deletion & Account Closure

14.1 Account Deletion Request

If you wish to delete your account and personal data, please contact us using the information below. We will process your request within a reasonable timeframe as required by law.

14.2 Data Retention After Deletion

Please note that certain data may be retained even after account deletion for the following reasons:

• Legal compliance and regulatory requirements
• Fraud prevention and security purposes
• Backup and disaster recovery systems (for a limited period)
• Aggregated, anonymized, or de-identified data used for analytics and research
• Content licensed to us under Section 4.2 (which survives account termination)

14.3 Third-Party Platform Data

If you connected third-party accounts (e.g., Facebook), you must separately revoke permissions on those platforms. Visit the following:

• Facebook: https://www.facebook.com/settings?tab=applications

15. Contact Information

If you have questions, concerns, or requests regarding these Terms or your data, please contact us:

• Company Name: Harasoft (宏傑資訊)
• Email: [email protected]
• Address: [Company Address, if applicable]

We will respond to inquiries within a reasonable timeframe, but we do not guarantee resolution of all issues or requests.